Frequently asked questions

Every guest is required to provide their NID information in the app after confirming a booking. Please upload both sides of the NID along with a clear individual photo. Kindly note that the host may also request these documents, and you must be prepared to share them if needed.

All the required documents must be provided before checking in.

The check-in process may vary depending on the host. Guests are required to follow the specific rules and guidelines set for each property.

Check-in details will be provided by the host after confirming the booking.

The check-in process may vary depending on the host. Guests are required to follow the specific rules and guidelines set for each property. You can check the description box or ask the host through the chatbox prior to the booking.

Guests are required to follow the specific rules and guidelines set for each property. You can check the description box or ask the host through the chatbox prior to the booking.

Check-in details will be provided by the host after confirming the booking.

The check-in and check-out time is mentioned in each listing. Please inform the host of your preferred check-in time through the app chatbox. You may proceed with the booking once the host confirms.

Please inform the host of your preferred check-in time through the app chatbox. You may proceed with the booking once the host confirms.

All of the hosts in the app are verified. You can also check our app for honest reviews. Furthermore, you can reach out to us anytime if you need any assistance.

This specific information is already mentioned in the app and website. You are requested to kindly check the listing details. You can also text the host through the app chatbox in case of any confusion or if you need any additional information.

If you book the "Entire Place" then there will be no other guests — you will have it all to yourself. If you book a "Private Room" of an apartment then there might be other people in different rooms.

Please check the listing details in the app or website. You can also ask the host through the chatbox.

Please check the listing details in the app or website. You can also ask the host through the chatbox.

Please check the listing details and description box in the app or website. You can also ask the host through the app chatbox.

Please read the description box carefully where all the house rules are mentioned. You can ask the host through the app chatbox if you want to know anything specific.

Please check the description box of the listing. You can also ask the host about this through the chatbox.

Please check the description box of the listing. You can also ask the host about this through the chatbox.

This depends on the hosts. The hosts might have CCTV cameras at the main entrance for safety purposes, but we can assure you there are no CCTVs inside the property.

There is no hidden charge in the app or website. The guest has to pay only the amount shown for the booking. Although the host can charge some extra amount based on extra facilities given such as parking, food etc. Please check the listing details or ask the host through the chatbox.

Cash payment is not possible. The payment has to be done through the app or website only, via mobile banking (bKash / Nagad / Rocket etc) and bank cards.

The exact location and the check-in details are only provided after confirming the booking. The guest must pay through the app or website and confirm the booking before checking in.

The payment can be done through mobile banking — bKash, Nagad, Rocket, Upay — or bank cards.

We already have the best prices on our platform. You can find more apartments and rooms on a friendly budget on our app or website. You can also ask the host for an additional discount.

Prices are already discounted in our app and website. Please search your preferred area to find your best price.

A discount might automatically be applied on long bookings depending on the hosts and their properties. You can also ask the host for an additional discount through the chatbox.

You can find the booking and payment details in the "Bookings" tab of the app.

Pricing varies by area and also depends on the property type. But to give you an idea, our room prices start from 1,550 taka per day.

Please search your location in the app or website to find the nearest available options. You can check the map of the listing to have an idea about the distance and location, or you can ask the host through the chatbox.

We are available all over Bangladesh — Dhaka, Chittagong, Rajshahi, Bogura, Sylhet, Barishal, Comilla, Mymensingh, Munshiganj, Khulna, Cox’s Bazar, Kuakata, Saint Martin, Tangail, Faridpur, Chapainawabganj and all major regions. Please search your desired location to find the best available options.

The exact location can only be provided after confirming the booking. Before that you can see a general location in the app or website, or ask the host for an idea about the location.

Please check the description box of the listing in the app or website. You can also ask the host through the chatbox.

Please check the description box of the listing in the app or website. You can also ask the host through the chatbox.

This depends on the listing occupancy. On each listing, you can see how many people it can accommodate. Generally, a private room has a guest limit of 2. If you want to add another guest you need to book 2 private rooms or an entire place.

This completely depends on the host. Travela is a marketplace that connects hosts and guests. You can check in the description box if the host allows any certain type of guests. Note that all guests must be 18+ and must provide an NID or passport copy when they check in.

Please check the description box of the listing in the app or website. You can also ask the host through the app chatbox.

Yes. Generally, you can order food from any food delivery service during your stay. But to be certain you have to check the description box. Note that all the house rules have to be maintained while ordering and receiving the food.

It totally depends on the hosts and their properties whether they allow a party or not. Please review the property description and inform the host in advance before making a booking.

Please check the description box of the listing in the app or website. You can also ask the host through the chatbox.

We are sorry, but late check-in does not guarantee a late check-out. The check-out time must be followed as per the property policy. In any case of emergency please check with the host if they can allow it.

Visiting the apartment before booking is not allowed. You can refer to the listing details and photos for all necessary information. You can also ask the host through the app chatbox in any case of confusion.

We do not encourage office visits as the booking process is entirely online. Hence, bookings cannot be made at the office. All bookings must be completed through the app or website only.

The check-in time must be followed as per the property policy. Although you can ask the host through the chatbox and check in early only if the host allows.